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Valerie Mitroshenko

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  • Mass-download of JL shipping labels via CSV

    Please, note, that mass downloading feature is available through CSV only.   How to mass-download labels via CSV? If you want to download all the JL labels for recently fulfilled orders in a bulk, ...

  • How to fulfill online orders?

    “Online Shipping” is the most convenient order fulfilling method. By the "Online Shipping"we mean Joom Logistics When shipping orders online you will get the labels and tracking numbers generated b...

  • Take-rate policy on Joom

    A product's take-rate on Joom depends on its category. In most cases, the take-rate is 15%. Category Take Rate Laptops 5% Smartphones 5% Fitness Trackers & Wristbands 5% ...

  • How to sign in with Payoneer?

    Merchants on Joom use Payoneer as the default payment method. Only corporate Payoneer accounts are allowed to be connected to Joom. Linking your Payoneer Account to Joom STEP 1: Set Payoneer as t...

  • How to fill in the CSV/XLSX templates?

    This article will help you correctly fill in CSV and XLSX templates to add your products to the store. Product Attribute - is a parameter and your product's feature that we use on Joom to represent...

  • Invoices, Payments & Fees

    Merchants can check payment details on the "Billing" page in their account. Since the orders to the United States are accounted separately, the Purchasing party in the invoice may appear as SIA JOO...

  • Offline Shipping and Order Fulfilment

    Offline Shipping is one of the methods of fulfilling orders. If an order does not meet the requirements to fulfill online, this order can be fulfilled offline. Please read article What is "Online S...

  • European VAT New Rules from July 2021

    What changed in the EU VAT rules? The minimum declared value limit for goods imported to the EU from non-EU countries will be abolished.  Goods with a declared value less than € 22 will not be sub...

  • How to fulfill an order?

    There are 3 main methods of fulfilling your order on Joom: Merchant Panel CSV files Joom API / ERP system 1. Go to the Orders page; 2. Click on the new order; 3. Click on "Ship Offli...

  • On/Offline Shipping Invoices

    The calculating mechanism for the Joom shipping fee depends on many complicated variables, therefore we cannot provide you with the exact tariffs but can explain all the basic calculating schemes: ...