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Valerie Mitroshenko

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  • What if I sell cosmetics?

    In case you are selling cosmetics you should know the basics of selling these items on Joom.   In this article you will find: Main Image requirements Name requirements Description requirements Prod...

  • Take-rate policy on Joom

    A product's take-rate on Joom depends on its category. In most cases, the take-rate is 15%. Category Take Rate Laptops 5% Smartphones 5% Fitness Trackers & Wristbands 5% ...

  • How to speed up the moderation? (Auto-categorization)

    When you are mass-uploading products it can take up to 2-3 days for all of them to get categorised and moderated by Joom. You can speed up this process by naming your products correctly. Clear appr...

  • How to edit products?

    There are three ways to edit products:  Merchant Panel   CSV files   Joom API / ERP system ⚠️ PLEASE NOTE: changing some products attributes (product name, description and image)...

  • Where can I sell my products?

    You can ship your products to more than 100 countries,  including Russia, France, Germany, Spain, Italy, USA and many more! However if there are some countries, where you don't want to ship, you ca...

  • How to check Order Details and Filter Orders?

    You can find all the necessary information in your Merchant Panel on the Orders page. Where can I find the Order Details? Go to the Orders page, where you will see a list of your orders. You can o...

  • What is "Offline Shipping"?

    "Offline Shipping" is one of the methods of fulfilling orders. If an order does not meet the requirements to fulfill online, this order can be fulfilled offline. Please read article What is "Online...

  • How to set discounts in Merchant Panel or via CSV (MSRP)?

    MSRP - is a manufacturer's suggested retail price,  so is the price approved by the manufacturer. It can be used to set your discounts for the products you sell on the Joom platform in order to sho...

  • Fashion Guide for Merchants

    You will find the detailed guide for these fashion categories below (all links are clickable and will lead you to the corresponding part of the guide): Clothing & Accessories Outerwear Tops Bo...

  • Influencer program (Blogger exchange) on Joom

    Influencer Program (blogger exchange) is a tool for promoting your products on the Joom platform.  Promotion occurs through reviews, which are seen by millions of users of our social network. When ...