Offline Shipping

Does an order have to meet certain requirements?

NO

YES
An order must meet the online shipping requirements. All the parcels that doesn’t meet the online shipping requirements should be shipped offline

Can you choose the shipping provider?

YES
Please refer to the list of accepted shippers on Joom for details

Do you need to contact the shipping company on your own?

YES

Do you need to provide the tracking number on your own?

YES

Can you block the countries you don't want or cannot ship orders to?

YES

Are you involved in the process of charging shipping payment from a client?

YES

Joom doesn't interfere in the payment process between you and a client.

NO

Joom is responsible for charging payment from a client directly. 

Common:

1. An order can be fulfilled via Merchant Panel, CSV File or Joom API;

2. An order must be fulfilled within 7 work days. (9 calendar days + 1 for us to process orders and products)