Joom Logistics (JL) is a logistics channel created by Joom for online shipping. 
PLEASE NOTE: Countries supported by Joom Logistics can be shipped anf fulfilled only via Joom Logistics. 

Shipping labels

The size of the shipping labels is 10x15 cm. Joom strictly prohibits merchants from creating and using their own labels for orders shipped via Joom Logistics (JL), as the chances of a package with a merchant-generated JL label being returned are higher. Read the article Platform Rule Violation and Penalty for more details. 

JL shipping classes

You don't have to choose the shipping class, as it is automatically determined by the system.
However, JL ships mostly RM parcels 

Pick-up service

JOOM currently doesn't provide any pick up services in Korea.
You need to send your parcels to our Warehouse in Seoul at least 2 times a week. With the increase of the number of parcels shipped via JL, we will definitely introduce pick up service.

Joom Logistics shipping costs

The shipping cost depends on the direction. Contact our Support Merchant Team at merchant@joom.com to clarify the shipping fees.

Joom Logistics payment and invoice

JL shipping costs will be charged automatically. To check the billing details, filter the invoices to the JL Online Shipment (or others) on the New Invoices page.