Joom Logistics (JL) is a logistics channel created by Joom for online shipping.

Please note: countries supported by Joom Logistics can be shipped and fulfilled only via Joom Logistics.

Shipping labels

The size of the shipping labels is 10×15 cm. Joom strictly prohibits merchants from creating and using their own labels for orders shipped via JL, as the chances of a package with a merchant-generated JL label being returned are higher. Read the article Platform Rule Violation and Penalty for more details.

JL shipping classes

You don't have to choose the shipping class, as the system automatically determines it.
However, JL ships mostly RM parcels.

Pick-up service

Joom currently doesn't provide any pick up services.
You need to send your parcels to our warehouses at least 2 times a week. With the increase in the number of parcels shipped via JL, we will definitely introduce a pickup service.

Joom Logistics shipping costs

The shipping cost depends on the delivery destination, actual weight and dimensions of a parcel and dangerous kind attribute of a product. You can check the shipping cost of an order on the Order Details page.

1. Go to Orders in Merchant Panel account and find an order you want to check. 
2. Open Order Details by clicking the order ID and scroll down to Joom Logistics Costs. Here, you can see:
   - JL cost paid by customer. It shows the amount paid to Joom Logistics by a customer.
   - JL cost actual. It shows the final cost of Joom Logistics, that is known only after a parcel is received and processed by a logistics company.

You can also check shipping costs of multiple orders at once. On Orders page, click the gear icon and select JL cost paid by customer from the list and other parameters you want to be shown. Now, you can see shipping costs of all orders shipped by JL.