Invoices are the main billing documents on Joom. Sign in to your Merchant Panel account and go to Finance to check your invoices. Here, you can see Expected Invoices and Invoices. What is the difference between them?

• Expected invoices is a page with recent operations that have not been included in any invoices yet.
• Invoices are the documents representing detailed information for some specific types of merchant operations for every order.

General information

There are different types of separate invoices for refunds, shipped orders, Joom Logistics orders, Joom Ads etc. They are generated every 1st and 15th day of every month in case those operations happened within these 2 weeks.

All the due paid invoices get included into the next payment, which will be paid off every 1st and 15th day of every month only if the minimum payment amount exceeds 20 dollars for all the included invoices.

Expected Invoices page navigation

Expected invoices allow you to check your recent financial operations including its amount before invoices are created. You can use filters to find your specific operation by invoice type, invoicing company, or invoice period. 

Invoices page navigation

Invoices allow you check payments made during 2 weeks.

Here you can filter your specific invoice by status, invoice type, invoice number, invoice period, invoicing company, or payment number. Also, you can download any invoice in XLSX format.

An invoice can have two statuses: Paid and Created.

• If the invoice has Paid status, it means that payment has already been transferred. Only these invoices have payment number.
• If the invoice has Created status, it means that transfer is waiting to be done.

Invoices types and abbreviations

Invoice Type is the invoice for a certain merchant operation. All the invoice types have their own abbreviations, that would be included in your XLSX files.

Invoice calculation case study

Input data:

Now let's look through 12 options:

1) Online order with JL

• Client paid Joom $7 + $3 for the product
• We paid the merchant $7*(1-Take Rate) with the R invoice 
• We paid the merchant $3 with the RJL invoice and charged him those $3 with the JLO invoice

2) Online order with JL and the order is refunded due to non-delivery

• We returned $7 + $3 to the client
• We charged the merchant $7*(1-Take Rate) with the RCM invoice and JL compensated him NDC amount with ND invoice
• We charged the merchant $3 with the RJLCM invoice and JL compensated him $3 with the JLOCM invoice

3) Online order with JL and the order is refunded due to the product poor quality

• We returned $7 + $3 to the client
• We charged the merchant $7*(1-Take Rate)+ $3 with the RCM invoice

4) Online order paid by the merchant

• Client paid Joom $7 + $4 for the product
• We paid the merchant $11*(1-Take Rate) with the R invoice 
• The merchant decided to ship online, Joom Logistics charged him $3 with the JLD invoice

5) Online order paid by the merchant and the order is refunded due to non-delivery

• We returned $7 + $4 to the client
• We charged the merchant $11*(1-Take Rate) with the RCM invoice and JL compensated him NDC amount with ND invoice

6) Online order paid by the merchant and the order is refunded due to the product poor quality

The customer placed the order as in the example Online order paid by merchant, but the order was refunded due to the product poor quality. In this case:

• We returned $7 + $4 to the client
• We charged the merchant $11*(1-Take Rate) with the RCM invoice

7) Offline order

• Client paid Joom $7 + $4 for the product
• We paid the merchant $11*(1-Take Rate) with the R invoice 

8) Offline order and the order is refunded due to non-delivery

• We returned $7 + $4 to the client
• We charged the merchant $11*(1-Take Rate) with the RCM invoice

9) Offline order and the order is refunded due to the product poor quality

The customer placed the order as in the example Offline order, but the order was refunded due to the product poor quality. In this case:

• We returned $7 + $4 to the client
• We charged the merchant $11*(1-Take Rate) with the RCM invoice

10) Offline order with JL cost calculated

• Client paid Joom $7 + $3 for the product
• The merchant shipped the order offline, we paid the merchant $7*(1-Take Rate) + $3 with the R invoice

11) Offline order with JL cost calculated and the order is refunded due to non-delivery

• We returned $7 + $3 to the client
• We charged the merchant $7*(1-Take Rate) + $3 with the RCM invoice

12) Offline order with JL cost calculated and the order is refunded due to the product poor quality

The customer placed the order as in the example Offline order with JL cost calculated, but the order was refunded due to the product poor quality. In this case:

• We returned $7 + $3 to the client
• We charged the merchant $7*(1-Take Rate) + $3 with the RCM invoice