Invoices are the main billing documents on Joom. Sign in to your Merchant Panel account and go to Finance to check your invoices. Here, you can see Expected Invoices and Invoices. What is the difference between them?

• Expected invoices is a page with recent operations that have not been included in any invoices yet.
• Invoices are the documents representing detailed information for some specific types of merchant operations for every order.

General information

There are different types of separate invoices for refunds, shipped orders, Joom Logistics orders, Joom Ads etc. They are generated every 1st and 15-16th day of every month in case those operations happened within these 2 weeks.

All the due paid invoices get included into the next payout, which will be paid off every 1st and 15th day of every month only if the minimum payout amount exceeds 20 dollars for all the included invoices. Joom transfers payouts to merchants twice a month: at the beginning of the month (around 1-5th day) and at the middle of the month (around 15-20th day).

Now you can increase a minimum payout amount to have more control over the frequency and amount you receive from the platform. If the sum of invoices is lower, the payout will not be generated, and we will wait until the entire sum is accumulated.
Please refer to the Payout Settings article to learn more about it.

Expected Invoices page navigation

Expected invoices allow you to check your recent financial operations including their amount before invoices are created. You can use filters to find your specific operation by invoice type, invoicing company, or invoice period. 

Invoices page navigation

Invoices allow you check payouts made during 2 weeks.

Here you can filter your specific invoice by status, invoice type, invoice number, invoice period, invoicing company, or payout number. Also, you can download any invoice in XLSX format.

An invoice can have two statuses: Paid and Created.

• If the invoice has Paid status, it means that payout has already been transferred. Only these invoices have a payout number.
• If the invoice has Created status, it means that transfer is waiting to be done.

Invoices types and abbreviations

Invoice Type is the invoice for a certain merchant operation. All the invoice types have their own abbreviations, that would be included in your XLSX files.

Invoice calculation case study

Input data:

Now let's look through 12 options:

1) Online order with JL

1. Client paid Joom $7 + $3 for the product
2. We paid the merchant $7*(1-Take Rate) with the R invoice 
3. We paid the merchant $3 with the RJL invoice and charged him those $3 with the JLO invoice

2) Online order with JL and the order is refunded due to non-delivery

1. We returned $7 + $3 to the client
2. We charged the merchant $7*(1-Take Rate) with the RCM invoice and JL compensated him NDC amount with ND invoice
3. We charged the merchant $3 with the RJLCM invoice and JL compensated him $3 with the JLOCM invoice

3) Online order with JL and the order is refunded due to the product's poor quality

1. We returned $7 + $3 to the client
2. We charged the merchant $7*(1-Take Rate)+ $3 with the RCM invoice

4) Online order paid by the merchant

1. Client paid Joom $7 + $4 for the product
2. We paid the merchant $11*(1-Take Rate) with the R invoice 
3. The merchant decided to ship online, Joom Logistics charged him $3 with the JLD invoice

5) Online order paid by the merchant and the order is refunded due to non-delivery

1. We returned $7 + $4 to the client
2. We charged the merchant $11*(1-Take Rate) with the RCM invoice and JL compensated him NDC amount with ND invoice

6) Online order paid by the merchant and the order is refunded due to the product's poor quality

The customer placed the order as in the example Online order paid by merchant, but the order was refunded due to the product's poor quality. In this case:

1. We returned $7 + $4 to the client
2. We charged the merchant $11*(1-Take Rate) with the RCM invoice

7) Offline order

1. Client paid Joom $7 + $4 for the product
2. We paid the merchant $11*(1-Take Rate) with the R invoice

8) Offline order and the order is refunded due to non-delivery

1. We returned $7 + $4 to the client
2. We charged the merchant $11*(1-Take Rate) with the RCM invoice

9) Offline order and the order is refunded due to the product's poor quality

The customer placed the order as in the example Offline order, but the order was refunded due to the product's poor quality. In this case:

1. We returned $7 + $4 to the client
2. We charged the merchant $11*(1-Take Rate) with the RCM invoice

10) Offline order with JL cost calculated

1. Client paid Joom $7 + $3 for the product
2. The merchant shipped the order offline, we paid the merchant $7*(1-Take Rate) + $3 with the R invoice

11) Offline order with JL cost calculated, and the order is refunded due to non-delivery

1. We returned $7 + $3 to the client
2. We charged the merchant $7*(1-Take Rate) + $3 with the RCM invoice

12) Offline order with JL cost calculated, and the order is refunded due to the product's poor quality

The customer placed the order as in the example Offline order with JL cost calculated, but the order was refunded due to the product's poor quality. In this case:

1. We returned $7 + $3 to the client
2. We charged the merchant $7*(1-Take Rate) + $3 with the RCM invoice

Invoices FAQ

How can I check the actual date of the payout?
Please refer to the Payout Date in the corresponding Payout.

Why is there no payout date for the created Payout?
It may take some time from the creation of the payout to the actual pay out. The payout status changes when the money was actually paid with a slight delay, only then you will see the payout date. Usually, the payout delay is no more than 5 business days.

Why is the Payout still in the Created status for several days/weeks?

There might be several possible reasons:

• You have not provided the payout information correctly, so we cannot send the payout to your account.
• The linked payout method is invalid.
• The payouts to your account have been frozen due to TRO.
• Other.

Why is the generated invoice not added to any Payouts (there is no Payout number)?

The invoice is added to the Payout only when it is ready to be paid out. If you cannot see it in any payouts, there might be two reasons for that:

• Payout delay. Please check the invoice period and add your payout delay to the last day of the period, and you will get a possible payout date.
• The sum of all invoices included in the payout is below the minimum payout amount, there is simply nothing to pay out. Please wait until other invoices appear.

What is the Expected Invoices page for if there are unpaid invoices?
Invoices are not generated every day, but every 1st and 15-16th day of the month. Regardless of the merchant's payout delay, all operations from the 1st to 15-16th day of the current month and from the 15-16th to 1st day of the next month are accumulated on the Expected Invoices page. That is, the amounts you see are only for one 15-day cycle.

What invoices might get included in the upcoming Payouts?
Check the When can I expect the next Payout block on the Payouts page.

Both expected and unpaid invoices might be included into the Payout, depending on your Payout delay. So, you need to sum up both expected and unpaid invoices to get the final sum of the potential Paymout. Please note that the sum of the Payout is not final until the payout day, as more orders, refunds, or other operations might happen until then.

What does Joom SIA, JMT and Joom USA mean?

Since the orders to some regions are accounted separately, you can receive invoices on Joom from 3 invoicing companies: Joom SIA, JMT (LLC Internet Projects) and Joom USA. Payouts from different invoicing companies are calculated and paid out separately.

All expenses on logistics or advertisement (AD and JLD invoice types) are taken by Joom SIA, regardless of the order’s destination country.