Some countries require specific certificates in order to be able to sell your products on their territory. For now Joom may ask you to provide the following quality certificates:

• EC Certificate for the products sold in the EU;
• FDA Certificate for the products sold in the USA.
• MSDS Certificate for logistics safety purposes.
• German VAT certificate - for shipping products to Germany.

PLEASE NOTE: you can now also upload Brand Authorization documents.

Learn more int he Brand authorization article.

What are the requirements for the documents?

1. The document content:

- The document must include the seal and signatures from both parties;
- The merchant stated in the document as a Joom merchant matches the one stated in the Joom KYC Profile;
- The document must indicate the service provided (sale / storage);
- The document must indicate the country where the services are provided (country the warehouse is located in).

2. The document photo:

- Joom accepts only high quality color scan or photo of the documents (black and white scan or photo is not allowed);
- The document must be visible fully and clearly (all the pages are provided, the text and the document are is not cut off in the photo);
- The text must be easy to read;
- Any sign of Photoshop is prohibited.

When do you need to provide and upload documents?

Products from the following categories may require EC and FDA Certificates in order to be sold in the EU and USA.

*Contact lens require only CE Certificate and cannot be sold in the USA, despite having the FDA Certificate.

⚠️ PLEASE NOTE:  

Products without the EC Certificate cannot be sold in the European Union. Products without the FDA Certificate cannot be sold in the USA. 

If you want to sell products of the same product type in both EU and USA, please provide separate EC and FDA Certificates for the same product.

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With the launch of the Joom Logistics Korea we might ask you to upload an MSDS certificate,( Material Safety Data Sheet) to guarantee the shipping safety.

DOWNLOAD THIS LIST OF CATEGORIES where the MSDS certificate might be needed on Joom. 

It is not mandatory to provide MSDS for your products at the moment, but we might request these certificates in case we get specific requests from our logistics providers.

Please note: Don’t forget to link all the corresponding products to the MSDS certificate.

German VAT certificate - is the new document type required by Joom in order to be able to ship products to Germany.

*If you are shipping products to Germany you have to abide to the German laws and tax regulations, therefore you have to be registered for VAT purposed in the German tax system.
You will then receive a German VAT certificate, confirming your compliance with the German tax legislation, you must send this document to merchant@joom.com. 

Learn more in the German VAT article

How to upload the certificate on Joom?

1. Go to the Documents page in your Joom account;

2. Click on the Add Document button and choose the certificate you want to provide;

3. Fill out all the necessary fields and don't forget to tick the box to confirm the authenticity of the documents provided;

⚠️ PLEASE NOTE: Please pay attention while choosing the product type in the Products field. The product type you upload the certificate for must be the same as the one stated in the certificate. If there is no product type you want to provide the certificate for, please contact our support team and report the missing product type, so we may add it to the list. 

4. Click on the Save button.

Once you uploaded the certificate, it will be sent for review and you will see its status on the top of the document page. Now you will need to add products to the certificate, however the changes will be updated once the document's status becomes Active. 

PLEASE NOTE: you can now also upload Brand Authorization documents.
Learn more int he Brand authorization article. 

How to link products to the certificate?

⚠️ PLEASE NOTE: If you don't link your products to the EC and the FDA Certificates, the customers from the EU and the USA will see your products as out of stock.

1. Open the document page;
2. Click on the Add Products button;

3. Select the products from the list (you can use product filters to find the specific products);

OR

Enter the IDs of the products you want to add;

4. Click on the Add Selected button.

How to delete the certificate?

You cannot delete the certificate, but you can deactivate it by clicking on the Deactivate button.