Some countries require specific certificates in order to be able to sell your products on their territory. For now Joom requires the following quality certificates:

• EC Certificate for the products sold in the EU;
• FDA Certificate for the products sold in the USA.

In which cases do you need to provide the certificate?

Products from the following categories require EC and FDA Certificates in order to be sold in the EU and USA.

*Contact lens require only CE Certificate and cannot be sold in the USA, despite having the FDA Certificate.

⚠️ PLEASE NOTE:  

Products without the EC Certificate cannot be sold in the European Union. Products without the FDA Certificate cannot be sold in the USA. 

If you want to sell products of the same product type in both EU and USA, please provide separate EC and FDA Certificates for the same product.

How to upload the certificate on Joom?

1. Go to the Documents page in your Joom account;

2. Click on the Add Document button and choose the certificate you want to provide;

3. Fill out all the necessary fields and don't forget to tick the box to confirm the authenticity of the documents provided;

⚠️ PLEASE NOTE: Please pay attention while choosing the product type in the Products field. The product type you upload the certificate for must be the same as the one stated in the certificate. If there is no product type you want to provide the certificate for, please contact our support team and report the missing product type, so we may add it to the list. 

4. Click on the Save button.

Once you uploaded the certificate, it will be sent for review and you will see its status on the top of the document page. Now you will need to add products to the certificate, however the changes will be updated once the document's status becomes Active. 

How to link products to the certificate?

⚠️ PLEASE NOTE: If you don't link your products to the EC and the FDA Certificates, the customers from the EU and the USA will see your products as out of stock.

1. Open the document page;
2. Click on the Add Products button;

3. Select the products from the list (you can use product filters to find the specific products);

OR

Enter the IDs of the products you want to add;

4. Click on the Add Selected button.

How to delete the certificate?

You cannot delete the certificate, but you can deactivate it by clicking on the Deactivate button. 

What about other certificates?

Joom also requires you to provide German VAT Certificate if you ship your products to Germany. The uploading process is almost the same as for the EC and the FDA Certificates, however, you don't have to link your products as German VAT covers all the product categories. For more information please refer to the article German VAT.