KYC Profile
KYC (Know Your Customer) Profile is a page in your Joom account displaying your up-to-date company info, including:
- information about the company;
- information about the company director or legal representative;
- information about the company UBO (Ultimate Beneficial Owner).
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Please note: A merchant must represent a legal entity or individual entrepreneur. That means that Joom works only with the certified legal entity and not with a person/team. All legal entities must pass the KYC profile. |
How to pass KYC Profile?
- In your Merchant Panel account, click your name and choose KYC Profile.
- On KYC profile page, click Edit KYC Profile.
- Provide required information. Obligatory fields are marked with *.
- Click Send for Review.
The KYC Profile review may take up to one week. If any informational change occurred to your company, please inform Joom and update the related information as early as possible.
KYC Profile requirements
The rules on KYC and requirements for merchants may be revised and updated by Joom unilaterally from time to time.
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Company |
The company in the KYC Profile should be the one receiving money from Joom. |
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Up-to-date information |
Please provide the up-to-date information about your company. If any information has been changed, you must update this information. For example, if a legal representative has been changed, you need to state the current legal representative in the KYC Profile. In case of the absence of any required information or failure to provide any required documents or information, Joom can suspend payouts to the Merchant until the required information and documents are provided. |
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UBO (optional) |
UBO is the Ultimate Beneficial Owner of the company, the person, or entity who holds 25% or more of share capital. If your company has several UBOs, you must provide information about all of them. |
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Photos of documents |
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Click here to see the KYC profile review statuses
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Action Required |
Fill in all the fields and complete the KYC Profile. |
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On Review |
Your KYC Profile is sent for review. Please wait for the results. |
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Profile Reviewed |
Your KYC Profile was approved by Joom. |
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KYC Passed |
Your Profile passed our full KYC Profile review. |
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KYC Not Passed |
Review failed. Please fix all the errors. |
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