Top Store - is a special category of the stores. They should meet the following requirements:
- <2% of order cancellations by merchant during the timeframe of previous 24-10 days
- <2% оf orders over $10 cancellations by merchant during the timeframe of previous 24-10 days
- >75% of orders get the shipped status in less than 3 days, during the timeframe of previous 21-7 days
- <4% of any refunds by quality during the timeframe of previous 104-91 days
- <4% of refunds by quality for orders over $10 during the timeframe of previous 104-91 days
- Store products meet the specification criteria and specialisation is set in the store explicitly;
- All store’s performance metrics must be perfect i.e. store exceeded a certain level of sales in the specific timeframe;
- Store has passed a quality assessment by the Joom team.
Quality criteria include but are not limited to the following:
Store name doesn't break Joom rules;
- Store logo is clearly visible;
- Store background image makes sense and matches the store conception;
- Store concept is easily comprehensible for the user;
- Store products are designed and manufactured by the store owner;
- Store offers superior product quality which is checked by the means available to the Joom team;
- Product photos are made by the merchant;
- Products variety is consistent and doesn't contain product duplicates;
- Product pictures are clear and match the store concept;
- Product pictures don't contain clickbait content or disgusting (offensive) images;
- Random 3-5 product variants are consistent, convenient and make sense for a user.
What advantages does being a top store offer?
- You get a special display at every product belonging to your store
- You may upload videos to illustrate your products
- Best top stores will be featured in a brand new section of Joom app
- Top Stores get exclusive promotion types unavailable for other stores
If you want your store to get a Top STore status, please, fill out this survey and we will contact you on the matter.