Top Store - is a special category of the stores. They should meet the following requirements:

Metrics: 

• <2% of order cancellations by merchant during the timeframe of previous 24-10 days
• <2% оf orders over $10 cancellations by merchant during the timeframe of previous 24-10 days
• >75% of orders get the shipped status in less than 3 days, during the timeframe of previous 21-7 days
• <4% of any refunds by quality during the timeframe of previous 104-91 days
• <4% of refunds by quality for orders over $10 during the timeframe of previous 104-91 days
  
  

Other requirements: 

• Store products meet the specification criteria and specialisation is set in the store explicitly;
• All store’s performance metrics must be perfect i.e. store exceeded a certain level of sales in the specific timeframe;
• Store has passed a quality assessment by the Joom team.

Quality criteria include but are not limited to the following:

Store name doesn't break Joom rules;

• • Store logo is clearly visible;
  • Store background image makes sense and matches the store conception;
  • Store concept is easily comprehensible for the user;
  • Store products are designed and manufactured by the store owner;
  • Store offers superior product quality which is checked by the means available to the Joom team;
  • Product photos are made by the merchant;
  • Products variety is consistent and doesn't contain product duplicates;
  • Product pictures are clear and match the store concept;
  • Product pictures don't contain clickbait content or disgusting (offensive) images;
  • Random 3-5 product variants are consistent, convenient and make sense for a user.

What advantages does being a top store offer?

• You get a special display at every product belonging to your store
• You may upload videos to illustrate your products
• Best top stores will be featured in a brand new section of Joom app
• Top Stores get exclusive promotion types unavailable for other stores

If you want your store to get a Top STore status, please, fill out this survey and we will contact you on the matter.