Store Performance System
Joom Store Performance System evaluates how well a store performs every day and determines its performance status.
A store can have one of the following statuses: 🟢 Perfect 🟡 Average 🟠 Poor 🔴 Critical.
Stores with good performance have special privileges, so we highly recommend that you always aim for Perfect performance status. Average, Poor and Critical statuses must be improved as soon as possible to prevent your store from blocking.
Perfect Performance
|
Poor or Critical Performance Penalties
|
If a store repeatedly gets a Critical status, it might be blocked or its product limits can be cut. Platform penalties such as strike can also influence your store's performance status and make it Poor.
Performance Metrics and Calculation
Performance metrics evaluate your performance based on the orders you completed in the specific period in the past. Please click on country name below, and refer to the metrics related to the country your company registered in.
➡️ South Korea
Cancellation RateOrder Over $10 Cancellation Rate
Quality Refund Rate
Order Over $10 Quality Refund Rate
Negative Feedback Rate
➡️ India
Cancellation RateOrder Over $10 Cancellation Rate
Quality Refund Rate
Order Over $10 Quality Refund Rate
Negative Feedback Rate
➡️ Thailand
Cancellation RateQuality Refund Rate
Order Over $10 Cancellation Rate
Order Over $10 Quality Refund Rate
Negative Feedback Rate
➡️ Japan
Cancellation RateQuality Refund Rate
Order Over $10 Cancellation Rate
Order Over $10 Quality Refund Rate
Negative Feedback Rate
➡️ Singapore
Cancellation RateQuality Refund Rate
Order Over $10 Cancellation Rate
Order Over $10 Quality Refund Rate
Negative Feedback Rate
➡️ Australia
Cancellation RateQuality Refund Rate
Order Over $10 Cancellation Rate
Order Over $10 Quality Refund Rate
Negative Feedback Rate
We are considering your metrics based on a probability formula. The formula estimates the probability of you getting specific metrics based on the exact number of orders you already have during the metric evaluation period. The formula evaluates whether your metric status will change after several orders, with a probability of 95%. That's why sometimes a metric's status differs from the actual calculated result.
When the probability that the metric's status will become Average at any time is 95%, the system will consider the metric's status as Average even if the calculated value is within the range of the Perfect status.
The metric's status is considered Perfect when we are 95% sure that the calculated metric will not become Average at any time.
How to Check the Store Performance Status?
- Go to the Stores in your Merchant Panel account.
- You can see store performance in the corresponding column. You can also use store filters to find the specific store.
3. If you want to see more details, select one of your stores and open the store page.
Comments
0 comments
Please sign in to leave a comment.