Merchant Performance System

Merchant Performance Evaluation System is an integrated system used to evaluate merchant's performance.

Merchants with good performance have special privileges, while bad performers get penalties. 

Performance Metrics

The system evaluates merchant’s performance daily according to the following metrics:

• Cancellation Rate;
• 3-Day Shipping Rate;
• Delivery Refund Rate;
• Quality Refund Rate.

The system starts calculating the metric for the first time, when there are at least 100 orders during an evaluation period. If there are not enough orders, the metric will get the N/A (not available) status. 

Once the metric has been calculated for the first time, it will be calculated continuously even if there are not enough orders in the next evaluation period. 

Performance Statuses 

The final merchant performance status will be determined by the worst calculated metric. 

All metrics will be calculated separately, each metric can have one of four statuses:  

You can see your Performance Status on the "Performance" page in your Joom account.

Click on the "Show Details" button to see:

1. Metric evaluation period;
2. Evaluated orders (downloaded file will be available in the "My Files" section);
3. Metric calculation formula;
4. Advice on improving the metric.