Joom Store Performance System evaluates how well a store performs every day and determines its performance status. 

A store can have one of the following statuses: 🟢 Perfect 🟡 Average 🟠 Poor 🔴 Critical.

Stores with good performance have special privileges, so we highly recommend that you always aim for Perfect performance status. Average, Poor and Critical statuses must be improved as soon as possible to prevent your store from blocking.

If a store repeatedly gets a Critical status, it might be blocked or its product limits can be cut. Platform penalties such as strike can also influence your store's performance status and make it Poor.

Performance Metrics and Calculation

Performance metrics evaluate your performance based on the orders you completed in the specific period in the past. Please click on country name below, and refer to the metrics related to the country your company registered in.

We are considering your metrics based on a probability formula. The formula estimates the probability of you getting specific metrics based on the exact number of orders you already have during the metric evaluation period. The formula evaluates whether your metric status will change after several orders, with a probability of 95%. That's why sometimes a metric's status differs from the actual calculated result.

How to Check the Store Performance Status?

1. Go to the Stores in your Merchant Panel account.
2. You can see store performance in the corresponding column. You can also use store filters to find the specific store.

3. If you want to see more details, select one of your stores and open the store page.