Why was my product rejected after moderation?
To find out the reason of rejection, open the product sheet. The reason will be indicated under the rejection status
What Do Product Diagnostics Mean?
There are critical problems with the product: the product is currently unavailable for purchase. In order to sell the product again, please resolve the problem(s). |
There might be some problems with the product: the product information is incomplete or with mistakes. Despite the product being available for purchase, Joom encourages you to provide correct information. |
The product is going through the moderation process. As soon as the moderation is completed, customers will be able to buy the product. |
CLICK HERE to download the XLSX file with all the Joom diagnostics and their descriptions.
Here you can find the rejection reasons and its signification:
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Duplicate |
You have already uploaded the same product into one of your account's stores. Joom does not allow merchants to upload duplicated products into the platform, even into different stores within one account. |
Problems with Product Image |
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Problems with Product Name |
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Problems with Product Description |
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Problems with Size Table |
Products in categories "clothing" or "footwear" must have size charts. Learn more in the Size Charts article. |
Problems with Variations |
If you have problems with product variations you may find customers being unable to buy your product at all. |
Intellectual Rights or Copyrights Violation |
Joom respects the intellectual property rights and strictly prohibit to sale counterfeit products on Joom. |
Products and Content Prohibited on Joom |
Selling some products as well as publication of some content are considered illegal in different countries or require a special permission. Please examine the article about Restricted Products and Content |
Bad quality products |
Joom wants that our customers will be happy about their purchases and never feel disappointed. So, we decided not to show bad quality products or products with rating lower than 3.3 to customers. |
Other reason |
All the diagnostics and there descriptions can be downloaded via XLSX |
In case your product meets all the requirements but is still rejected, please contact us via merchant@joom.com.
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