How to navigate in Merchant Panel?

Merchant Panel is an integrated management system. Within this system, you can operate and manage your account.

Left Side Menu: 

The Analytics section is a page in your account with the collected data evaluating how many orders you get and how well your products are being sold. 

It shows the analytics data for your platform activity in 4 main categories:

• Sales and Traffic;
• Product Ranking;
• Promo Analytics;
• Refund Rate.

In the Stores section, you can open a new store, enable and disable your previously created stores, check orders and product information in any specific store etc. 

In the Orders section, you can edit, fulfill and filter the orders. 

The Marketing section is designed to help you promote your products. You can participate in Joom Ads, Promotions, Limited Time Offer (LTO), Influencer Program to increase the product impressions, boost your sales and increase GMV.

In the Warehouses section, you can add and edit the warehouse information, shipping destinations and settings for logistics. 

Right Side Menu:

Settings 

You can find 4 main sections on the Settings page:

1. General - contact information, return address, payment information etc. 
2. KYC Profile - here you can set your KYC Profile. Each Joom merchant must undergo the KYC procedure when first activating an account on the platform and keep the company information in the KYC profile up to date. To find out more, read the article KYC profile.
3. Payment Method - set the payment method. The only company we work with to send all the payments is Payoneer.
4. Allowed Countries & Regions - here, you can enable/disable a country from the list so your products will not be displayed to customers located there. You will not receive any new orders from disabled countries.

Please ensure that the contact information, return address, and payment information is correct and up-to-date. Wrong information may cause a communicational barrier, making it impossible for you to receive products returned by clients or receive your payment.

Invoices

In the Invoices section, you can see all the financial information: Expected Invoices, Payments, New and Old Invoices.

The topmost bill shows the payment merchant will receive during the closest payment period on the Expected Invoices page. The Expected Invoice is not the final approved version, and it will constantly change.

Learn more about the Invoices here.

Support

Here you can find Joom Platform Rules, Help Center and API docs.

Utilities

Here you can check the API APPs created and upload the new ones. 

Joom API is a fully programmable alternative to the web version of Joom that contains all the important basic information on product creation and order fulfillment. You can use it if you have an ERP system and a large amount of data that is not suitable for operating manually.

Learn more about Joom API here. 

News

You can read the latest news and notifications about the Joom platform In the News section.

Uploads & Downloads

Here you can find all the files you’ve downloaded and uploaded within the last 7 days.

Learn more about working with files in this article.