Merchant Panel is an integrated management system. Within this system, merchant can operate and manage his account. 

Sections in your left side menu: 

1. Performance 

This section shows you the main metrics, evaluating your performance on the platform. This section appears in your Merchant Panel only after you've had 100 orders or more, within the 2-week evaluation period. 

Learn more in our corresponding article

2. Analytics  

This section shows the analytics data for you platform activity in 3 main categories: Sales & Traffic, Product Ranking, Promo Analytics.
Learn more in our corresponding article

3. Stores 

In Stores section, merchant can open a new store, enable and disable his previously created stores, check orders and product information in any specific store etc. 

Learn more in our corresponding article

In the Order section merchant can edit, fulfill and filter the orders. 

Learn more in our corresponding article

5. Products 

6. Marketing 

The Ads, Influencer Program and Promotions are all designed the help merchant promote his products. Merchant can participate Joom Ads, Influencer Program and Promotions to increase the product impressions, opens and thus boost his sales and increase his GMV.

Learn more in our corresponding article

7. Pick up addresses 

In the Warehouses section, merchant can add and edit the warehouse information, shipping destinations and settings for logistics. 

News Bell 

In News section, merchant can read the latest news and notifications about the Joom platform. 

8. Settings 

In the settings section, merchant can set contact information, return address, payment information, allowed countries & regions etc. 

You can find 3 main sections on the Settings page:

1) General - (contact info, return address and your URLs to the stores on other platforms)

2) Payment Information (general info and methods). Please take note: the only company we work with to send all the payments is Payoneer.

3) KYC

Each Joom merchant must undergo the KYC procedure when first activating account on the platform and keep the company information in the KYC profile up to date. In case the information changes the merchant must proactively notify the platform in advance about the changes and make the appropriate adjustments to their KYC profile. To find out more, read the article KYC profile.

4) Allowed countries and regions (Allowed and disallowed)

All the countries covered by Joom Logistics can not be blocked, so the merchant can only disallow other online countries, where he doesn't want to ship his products. 

Please make sure that the contact information, return address and your payment information is correct and up-to-date. Wrong information may cause communicational barrier, make it impossible for you to receive products returned by clients or receive your payment.

9. Billing 

In the Billing section, merchant can see all the financial information: the Expected Invoices, Invoices, Logistics Invoices and Joom Ads Invoices. 

In the Expected Invoices page, the topmost bill shows the payment merchant will receive during the closest payment period. Please don't be surprised if you see Expected Invoices for the past couple of months. Joom staff clear this information on a regular bases. In addition, expected invoice is not the final approved version, it will constantly change.

Learn more in our corresponding article

10. API Apps 

If merchants has an ERP system and a large amount of information which is not suitable for operating manually, merchant can connect the ERP system with our Joom API.

Learn more in our corresponding article

11, 12, 13 Other sections

Beside sections mentioned above, merchant can read basic platform rules in the Merchant Panel.  If merchant has doubts about platform rules and system operation, he can refer to the Help Center to find more information. You access the Help Center by clicking the "Help Center" section.