If your account is not set up properly and lacks some information, you will see the red exclamation mark on the Settings page in your Joom account.

Account settings

Click your name in the upper-right corner and select Account Settings. Here you can check your general information filled out automatically. You cannot change information here.

General Settings

1. On General Setting page, click Edit.
2. Fill in Public contact information. Information will be shown to customers.
3. Fill in Primary contact information for communication between Joom and a merchant company.
4. Provide email addresses to receive notifications about platform rules updates. You can add up to 10 email addresses.
5. Provide a return address to get returned products back.
6. If you have stores on other platforms, you can add the URLs.
7. Click Save.

KYC Profile

Click KYC Profile next to General Settings. Here you can check your KYC profile status.

All merchants should provide KYC profile information according to the platform requirements. A merchant without an approved KYC profile will not be able to complete the account registration process. Please refer to a step-by-step guide on how to pass KYC procedure.

Payout Settings

Payout Settings determine how merchants receive payouts. Joom has Payout Channels and Payout Methods to settle with merchants. All merchants have to add a preferable payout method for each channel. Please refer to a full guide on Payout Settings.

Allowed Countries & Regions

Here you can see countries you can deliver. If you want to block countries you cannot or do not want to deliver your products to, move the slider. Don't forget to click on the Save.