Invoices, Payments & Fees
Merchants can check payment details on the "Billing" page in their account.
Since the orders to the United States are accounted separately, the Purchasing party in the invoice may appear as SIA JOOM or JOOM USA Inc.
- JOOM USA ships all orders to the United States,
- SIA JOOM ships all the orders to other destinations except for the United States.
Delivery fee that Joom collected from clients will appear in the SIA JOOM invoice. Joom will transfer the delivery fee to merchant in the corresponding billing period.
Payment Date
Joom’s platform will pay merchants twice a month.
Payments usually occur on the 1st and 17th of the month. Joom can make a payment to merchants only if the final amount exceeds 20 USD .
Payment Delay
Payments are made with a 2-week delay for merchants from India, Thailand, South Korea, Japan, Vietnam, and Singapore.
Final Payment Calculation | Final Payment amount | = |
Total sales amount merchant made - refunds |
Invoices
Invoices are the main billing documents. There are four types of invoices:
- Expected Invoices
- Invoices
- Logistics Invoices
- Joom Ads Invoices
Invoice Statuses
| Payment Status | Status Explanation |
| Preliminary |
The invoice is being calculated; final payment amount can be changed.
|
| Accumulating | The final payment amount is determined, but the payment does not exceed 200 dollars (for Chinese, Japan, South Korean merchants) / 200 euros (for French and Turkish merchants), thus the payment amount will be added to next billing period automatically. |
| Transfer Init | The payment was initiated. |
| Wired |
Joom has transferred the payment. Waiting for the merchant to receive the payment.
|
| Closed |
Payment was successfully transferred.
|
| Failed | Payment transfer failed. Please contact our platform support to find out the reason. |
Where Can i See More Billing Details?
Download the invoice in data table format. Click on the link Excel on the last column to download the invoice to see the payment details of certain period.
Invoice Review
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