How to Connect a Payoneer Account to Joom Account?
Payoneer is the default payment method on Joom. Link your Payoneer account to Joom account and select Payoneer as your preferred payment method to receive payouts.
Link your Payoneer account to your Joom account
- Go to Merchant Panel and click your name on the right upper corner.
- Choose Payment Settings > Payment Method > Add New Method.
- Choose Payoneer as a type of Payment method and create a custom name.
- Click Save draft. If the button is not active, you need to fill out the KYC profile first.
- Click Connect Payoneer.
Link your Payoneer account
Once your KYC profile is approved, you can link your Payoneer account.
- Once you click Confirm, you’ll be redirected to the Payoneer website.
- Register in Payoneer website. If you have the Payoneer account already, just log in.
If you're successfully registered or logged into your Payoneer account, you will be redirected back to the Merchant Panel. Now, your payment information will get through the Joom verification process.
Joom ensures if business license number provided in the KYC Profile matches the one we get from Payoneer. We don’t compare company name or other information stated in Joom and Payoneer accounts.
If your account passed Joom verification and everything is correct, you will see the green Valid status on the Payment Method. It means your Payoneer account is linked, and you got your Payee ID (a unique identifier used between Joom and Payoneer and created in the process of linking Payoneer account).
Don’t forget to select your Payoneer account as a payment method for your payment channel to receive payouts. Please refer to Payment Settings to learn more.
If your account did not pass Joom verification, you will see the red Invalid status. A possible reason is that your business license number from Payoneer does not match the business license number from your KYC profile on Joom.
How to link a new Payoneer account?
To change Payoneer account, you just need to create a new payment method. The old one will immediately unlink and stop working because only one Payoneer can be linked to a merchant account.
Don’t forget to choose a new Payoneer account as payment method for your payment channel to receive payments on it. Please refer to Payment Settings to learn more.
What if I face errors while linking Payoneer account?
— Make sure your Payoneer account is a company account, not your personal one;
— Make sure that the company business license in Joom KYC Profile and Payoneer account match each other;
— Contact Payoneer Customer Support Team, if you see error messages in the Payoneer account.
What if I can't receive payments from Joom due to Payoneer account inactive status?
Please contact Payoneer Support Team.
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