This information is only for merchants who receive invoices via Payoneer.
According to European payment security standards, only merchants with verified accounts can work and receive funds through the Joom platform.
The verification process involves two steps:
Step One: Pass the KYC Profile on Joom
KYC (Know Your Customer) Profile — is a page in your Joom account displaying your company info, including:
- information about the company itself.
- information about the company director or legal representative.
- OPTIONAL: information about the company UBO (Ultimate Beneficial Owner)
According to the Terms of Service 1.4, a merchant must represent a legal entity or be an individual entrepreneur. That means that Joom works only with the certified legal entity and not with a person/team. All legal entities must pass the KYC profile.
Your KYC profile must contain only the up to date documents
Where to Find the KYC Profile?
You, as a merchant, need to provide your company information for the KYC profile:
Open the Settings page in your Joom account.
Choose the KYC Profile tab.
Fill in all the information (obligatory fields are marked with an asterisk *).
Click on the Send for Review.
Step Two: Link your Payoneer account
Learn more about connecting your Payoneer account to Joom and all the possible issues in our article How to sign in with Payoneer
We ensure that money is transferred to the legal entity that was verified in Step One. This happens automatically by comparing the Registration Number on the Business License (Business License Number) provided to Joom with the Business License Number provided to Payoneer.