How to fulfill an order?
There are 3 main methods of fulfilling your order on Joom:
Merchant Panel |
CSV files |
Joom API / ERP system |
1. Go to the Orders page; 2. Click on the new order; 3. Click on "Ship Offline"; 4. Fill in the shipping information. 5. Click on Fulfill. |
1. Go to the Orders page; 2. Click on Download Unfulfilled Orders as CSV blue button; 3. Open the CSV file and modify: mark approved orders as shipped. Don't forget to save changes. 4. Click on Upload CSV File of Fulfilled Orders. Upload the updated .csv file back to the platform. |
The most powerful way to fulfill new orders. All you need is to integrate your ERP system with your account. Joom supports most of ERP systems, such as Mabang, Act need, etc. If you're not familiar with API, we suggest you to see Overview. |
You can find all the necessary information and order-details in your Merchant Panel on the Orders page.
Fulfillment methods by shipping types:
Online Shipping Fulfilment | Offline Shipping Fulfilment | Fulfilment via API |
How to find the right order?
Use filters in the left top corner of the menu to find the orders by some specific parameters:
- By order ID;
- By product ID;
- By product SKU;
- By buyer ID.
How to download order information?
You can download order information as a CSV file:
- Apply all necessary filters.
- Export orders in CSV format.
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