When to expect a payout for an order?
Once your order gets the Shipped status, it's to be included in an invoice (R type). Such invoices combine all your orders that get Shipped status during two weeks and are generated twice each month:
- at the beginning of a month (1st day)
- in the middle of a month (15-16th day)
For example, a merchant receives an order on April 13, and it gets Approved status the same day. The next day, April 14, the merchant fulfills the order and changes its status to Fulfilled online. Two days after, April 16, the package arrives at the warehouse and is scanned there, the order gets the Shipped status. Along with other orders shipped in the period April 15-30, this order will be included in the invoice generated on May 1.
Once an invoice is generated, you can check it on the related order page by clicking Merchant revenue as in invoice.
Generated invoices are not paid immediately. For each merchant, there is a delay in R type invoice payouts.
Payout delay is a period of time between the date the invoice is generated and the date it's expected to get paid. The payout delay period depends on the merchant and can vary from 2 to 12 weeks.
You can check your payout delay period in the When can I expect the next Payout block in Payouts of Merchant Panel.
Considering the payout delay, Joom transfers payouts according to the following scheme:
Invoice creation date + payout delay = payout date
Joom transfers payouts to merchants twice a month:
- at the beginning of the month (around 1-5th day)
- in the middle of the month (around 15-20th day)
For example, a merchant's payout delay is 56 days. Invoices created on May 1 will be paid to them around July 1; invoices created on May 15 will be paid to them around July 15 and so on.
Summary: When will I receive money from Joom for my order?
However, some factors can prolong the payout date.
How much will be the next payout?
Payouts for different invoicing companies, such as Joom SIA, Joom USA, and JMT (LLC Internet Projects) are counted and transferred separately.
How to check the next payout amount from Joom SIA or JMT (LLC Internet Projects)?
To learn how much your next payout will be from Joom SIA or JMT (LLC Internet Projects), please complete the following steps:
- Go to the Payouts page in the Merchant Panel.
In the When can I expect the next Payout, find the following sentences:
- To learn your next payout amount from Joom SIA and Joom Logistics, please refer to the Invoices & Expected invoices. Don’t forget to deduct your current expenses according to the Invoices & Expected invoices.
- To learn your next payout amount from JMT (LLC Internet Projects), please refer to the Invoices & Expected invoices. Don’t forget to deduct your current expenses according to the Invoices & Expected invoices.
- Click the first Invoices (with payout delay) in the related sentence and check the sum.
- Click the second Invoices (without payout delay) in the related sentence and check the sum.
- Deduct the second sum from the first one. This number is the amount of money you will get the next payout from Joom SIA or JMT (LLC Internet Projects). If it's less than $20 or your minimum payout amount, it will not be generated.
Why to deduct one sum from another?
On the contrary to order invoices, invoices for order refunds, advertisement, incorrect weight, and logistics (AD, IW, and JLD invoice types) do not have payout delay. Once such invoices created, they will be withheld on the nearest payout date.
That's why, while calculating the payout amount for Joom SIA or JMT (LLC Internet Projects), you should deduct your current expenses from the payout.
How to Check the Next Payout Amount from Joom USA?
- Go to the Payouts page in the Merchant Panel.
- In the When can I expect the next Payout section, find the sentence “To learn your next payout amount from Joom USA, please refer to the Invoices & Expected invoices.”
- Click Invoices and check the sum. This number is the amount of money you will get the next payout from Joom USA. If it's less than $20 or your minimum payout amount, it will not be generated.
Summary: How to Check the Next Payout Amount?
|JMT (LLC Internet Projects)
|Check the invoices to be paid from Joom USA. If it's <$20 or your minimum payout amount, the payout will not be generated.
Why can payouts not be transferred?
Payouts cannot be generated, and therefore transferred to you, because of the following reasons:
- payout amount is less than $20 or your minimum payout amount;
- payout method issues.
Reason 1: Your payout amount is less than $20 or your minimum payout amount
Payout will be transferred to the merchant only if the payout amount exceeds $20. In other words, if the sum you calculated for the next payout is less than $20, it will not be paid to you. In this case, money will be transferred along with the future payout (also if it exceeds $20).
If you set a minimum payout amount for a payout method and the upcoming payout is less than this sum, it will not be paid to you. In this case, money will be transferred along with the future payout (also if it exceeds your minimum payout amount).
Joom SIA, JMT (LLC Internet Projects), and Joom USA invoices are paid separately. Therefore, to get paid for invoices of one invoicing company, this company's payout amount should be more than $20. It means that if your JMT payout amount is more than $20, and your Joom SIA payout amount is less than $20, JMT (LLC Internet Projects) invoices will be transferred to you while Joom SIA won't.
For example, a merchant calculated the next payout amounts for all three invoicing companies. For Joom SIA, they expect to receive $15 payout; for JMT, they expect to receive $2000 payout; for Joom USA, they expect to receive $100 payout. On the payout day, they receive both payouts for JMT and Joom USA. Since the payout for Joom SIA is less than $20 ($15 < $20), Joom SIA invoices are not paid to them this time. They can expect them along with the future Joom SIA payout (also if it exceeds $20).
Reason 2: TRO
If a TRO is issued against you, Joom will have to comply with such measures. In particular, Joom will have to freeze payouts to the merchant’s account (legal entity). In most cases, Joom freezes all the payouts, however the court might request to freeze the specific amount.
👉 For more information about the TRO, please refer to the article: What is a TRO?
Reason 3: Invalid Payout Method
Joom can only transfer money to valid payout methods. Please ensure that your payout method is of valid status and set up as a payout channel.
If your Payoneer account status inactive, please consult Payoneer at firstname.lastname@example.org
👉 For more information, please refer to the article: Payout Settings.
I didn’t get any payouts last month, why is that so?
One of three factors above can prevent you from getting the payout.
Remember to check if the payout amount was less than $20 at that time or your minimal payout amount. Please follow the instruction with a slight change - on the third step, please ensure to change the Invoice period in the filters. Enter the date of the invoice that was supposed to be paid out.
It’s already April, 17th and I didn’t get my payout. What happened?
It may take up to 5 business days from the creation of the payout to the actual pay out. At the beginning of the month, payouts are transferred around 1-5th day; in the middle of the month, they are transferred around 15-20th day. If no factors are influencing you, please await for the payout.
In the Merchant Panel, it’s used to say “The next payout date is 4/1/2023”. Now it has changed to “The next payout date is 4/16/2023", but there were no payouts. How did that happen?
On the Payout page in the Merchant Panel, you can see a tooltip with the next payout date. This date updates automatically every two weeks. It updates for all merchants at the same time and does not consider your custom payouts. It may update even thought no payouts will be paid out to you the next payout.
I fulfilled the order, but it didn’t appear in Invoices or Expected invoices. Why?
Please check your order status. Only orders with the Shipped status are included in the Invoice or in the Expected invoice.
The Expected invoices page accumulates your operations before an actual invoice is generated. Expected invoices can help merchants to precalculate the income for two weeks only. They are not final documents, no payouts will be made according to them. If you're not certain about the sum in the expected invoice, please wait for the actual invoice to be generated first.