Getting Started

• Checklist for New Merchants
• Why do Merchants choose Joom?
• How to Set up your Account?
• How to navigate in Merchant Panel?
• How to add Products to the store?
• How to promote my products on Joom?

See all 7 articles

Management & Shipping

• How to change prices via CSV?
• Shipping Rules
• How to Open a store?
• How to authorize a brand?
• How to contact Joom?

Merchant Performance

• Quality Refund Rate Metric
• Cancellation Rate Metric
• Delivery Refund Rate Metric
• 3-Day Shipping Rate Metric

Main rules and regulations

• Basic Platform Rules
• Platform Rules Violation and Penalty
• Restricted Products and Content
• Account Verification process
• Copyright Infringement on Joom
• Certificates and country-specific requirements for selling your products

Payment rules & Take Rate

• German VAT Certificate
• New Invoices on Joom
• How to sign in with Payoneer?
• Take-rate policy on Joom
• Refund Policy
• Invoices, Payments & Fees

See all 8 articles

Product Management

• Category-Specific Requirements
• How to add Products to the store?
• What is the Product Variant?
• How to speed up the moderation? (Auto-categorization)
• Where can I sell my products?
• Why was my product rejected after moderation?

Orders

• How to fulfill an order?
• How to Check Order Details and Filter Orders?
• How to cancel the order?
• How to set discounts in Merchant Panel or via CSV (MSRP)?

Product editing

• All Product Attributes
• Product "Dangerous Kind" Attribute
• How to edit products?
• What if I sell K-pop albums?
• What if I sell cosmetics?

Offline Shipping

• What is "Offline Shipping"?
• The Differences Between Online and Offline Shipping
• Logistics rules and principles
• Set offline shipping prices for the allowed countries (via CSV and manually)
• Joom Shipping Fee
• Default and International Warehouses

Joom Logistics

• What is “Online Shipping”?
• What is Joom Logistics?
• Joom Logistics FAQ
• Non-Delivery Insurance (NDI by JL)

Special Promotions

• Special Promotions
• Daily Promotions
• Best Product Tab
• Influencer program (Blogger exchange) on Joom
• Limited Time Offer (LTO)
• Freebies and Reviews for Promoting your products

Joom Ads

• What is Joom Ads?
• How to create a Joom Ads Campaign?
• How to set Bids for your Joom Ads Campaign?
• Performance evaluation in Joom Ads

Platform Features

• Analytics Tab
• Videos in product description
• Top Stores
• Merchant Performance System
• Store Specialization
• My Files

Product Management Features

• Transfer Products
• Product Filters
• Archive / Delete Products
• Product Tiers
• Size Charts
• How to enable/disable your products

API Integration with Joom

• What is Joom API?
• How to Integrate a Store through API?