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Welcome to Joom Help Center!

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  • Checklist for new merchants

  • Quick Start

  • Platform Rules

  • Products & Orders

  • Logistics

  • Product Promotions

  • Special Features

  • Joom API

  • Checklist for New Merchants

    Checklist for new merchants

    • Checklist for Thai merchants
    • Checklist for Indian merchants
    • Checklist for new merchants
  • Quick Start

    Getting Started

    • What Is My Profile?
    • How to Manage User Accounts?
    • Why Do Merchants Choose Joom?
    • How to set up your account?
    • How to navigate in Merchant Panel?
    • How to Add Products to the Store?
    See all 8 articles

    Management & Shipping

    • Store Name Requirements
    • How to change prices via CSV?
    • Shipping Rules
    • How to open store?
    • How to authorize a brand?
    • Contact us

    Store Performance

    • Orders Over $10 Quality Refund Rate
    • Orders Over $10 Cancellation Rate
    • Negative Feedback Rate
    • Quality Refund Rate
    • Cancellation Rate
    • Store Performance System

    Video Content

    • Video Guidelines for Quick Start
  • Platform Rules

    Main rules and regulations

    • Lead and Cadmium Testing for Jewelry
    • TRO
    • German EPR Law for Electronics 
    • Strikes for Platform Rules Violations
    • Austria EPR Law
    • French EPR Law
    See all 13 articles

    Payout rules & Take Rate

    • When and how much money will I receive from Joom?
    • How to connect bank account?
    • Payout Settings
    • Take-rate policy on Joom
    • How to connect Payoneer account?
    • Invoices
    See all 8 articles

    Certificates and VAT

    • Product Instructions
    • Product Instructions
    • Safety Gate (Rapex)
    • EU Market Surveillance Regulation From 16 July 2021
    • European VAT New Rules from July 2021
    • German VAT Certificate
    See all 9 articles
  • Products & Orders

    Product Moderation

    • "Problems with Images" as a Rejection Reason

    Product Requirements

    • Product requirements for children's products
    • Product Image Requirements
    • Product Material Requirements
    • Product Description Requirements
    • Product Name Requirements

    Product Management

    • Product stock management
    • 🏠 Packaging Requirements for Home & Kitchen
    • Rich Content
    • Product Requirements for Home & Kitchen
    • 🏠 Product Cards for Different Home & Kitchen Categories
    • Recommendations for Price Setting
    See all 14 articles

    Orders

    • Order fulfillment process
    • How to fulfill an order?
    • How to check Order Details and Filter Orders?
    • How to cancel the order?
    • Where can I sell my products?
    • Consolidating Orders via CSV File

    Product Attributes

    • How to fill in files with product information
    • Product Requirements for Jewellery & Bijouterie
    • Product Requirements for Adult Products
    • Selling Biologically Active Food Supplements in the EU
    • CSV Uploading Errors
    • Product GTIN
    See all 12 articles
  • Logistics

    Offline Shipping

    • Order Labels for Indian Merchants
    • Blocked Countries Feature
    • Offline Shipping and Order Fulfilment
    • The differences between online and offline shipping
    • Logistics rules and principles
    • Set offline shipping prices for the allowed countries (via CSV and manually)
    See all 8 articles

    Joom Logistics

    • Shipping Weight Requirements
    • What is Joom Logistics?
    • Checklist for Using Joom Logistics
    • Joom Logistics FAQ
    • How to fulfill online orders?
    • Joom Logistics (JL) Shipping Labels requirements
    See all 7 articles
  • Product Promotions

    Special Promotions

    • Everyday low price (EDLP)
    • Change postponed status
    • Promotion types
    • Auto-participation in promotion
    • Merchant discount
    • Promotional calendar 2023
    See all 12 articles

    Joom Ads

    • Product requirements for Joom Ads
    • What is Joom Ads?
    • How to create Joom Ads campaign?
    • How to set bids for your Joom ads campaign?
    • Joom Ads campaign performance
  • Special Features

    Platform Features

    • New Features to Know More on Your Orders and Store Performance
    • Analytics Tab
    • Videos in product description
    • Top Stores
    • Store Specialization
    • My Files

    Product Management Features

    • Unverified Products Limit
    • Focus Products
    • New Calculation of Product Tiers
    • Transfer Products
    • Product Filters
    • Archive / Delete Products
    See all 9 articles
  • Joom API

    API Integration with Joom

    • What is Joom API?
    • How to Integrate a Store through API?

If you have any questions please contact our Support Merchant Team at merchant@joom.com

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