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Welcome to Joom Help Center!

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  • Checklist for new merchants

  • Quick Start

  • Platform Rules

  • Products & Orders

  • Logistics

  • Product Promotions

  • Special Features

  • Joom API

  • Quick Start

    Getting Started

    • Checklist for Indian Merchants
    • What Is My Profile?
    • How to Manage User Accounts?
    • How to Activate Multi-User Accounts?
    • How to Sign up for a Joom Merchant Account?
    • Checklist for New Merchants
    See all 12 articles

    Management & Shipping

    • Store Name Requirements
    • How to change prices via CSV?
    • Shipping Rules
    • How to Open a Store?
    • How to authorize a brand?
    • How to contact Joom?

    Merchant Performance

    • Orders Over $10 Quality Refund Rate
    • Orders Over $10 Cancellation Rate
    • Negative Feedback Rate
    • Quality Refund Rate
    • Cancellation Rate
    • Store Performance System
    See all 8 articles

    Video Content

    • Video Guidelines for Quick Start
  • Platform Rules

    Main rules and regulations

    • Strikes for Platform Rules Violations
    • Austria EPR Law
    • French EPR Law
    • New Requirements for Discounts in the European Union
    • German EPR Law
    • Basic Platform Rules
    See all 10 articles

    Payment rules & Take Rate

    • How to Connect a Bank Account to Joom Account?
    • Payment Settings
    • Take-rate policy on Joom
    • How to Connect a Payoneer Account to Joom Account?
    • Invoices on Joom
    • Payments on Joom
    See all 7 articles

    Certificates and VAT

    • Product Instructions
    • Product Instructions
    • Safety Gate (Rapex)
    • EU Market Surveillance Regulation From 16 July 2021
    • European VAT New Rules from July 2021
    • German VAT Certificate
    See all 9 articles
  • Products & Orders

    Product Management

    • 🏠 Packaging Requirements for Home & Kitchen
    • 🏠 Product Requirements for Home & Kitchen
    • 🏠 Product Cards for Different Home & Kitchen Categories
    • Recommendations for Price Setting
    • How to increase Conversion Rate? Perfect Product Card
    • How to add Products to the store?
    See all 12 articles

    Orders

    • How to fulfill an order?
    • How to check Order Details and Filter Orders?
    • How to cancel the order?
    • Where can I sell my products?
    • Consolidating Orders via CSV File

    Product Attributes

    • CSV Uploading Errors
    • Product GTIN
    • How to fill in the CSV/XLSX templates?
    • What if I sell cosmetics?
    • What if I sell K-pop albums?
    • Fashion Guide for Merchants
    See all 8 articles
  • Logistics

    Offline Shipping

    • Order Labels for Indian Merchants
    • Blocked Countries Feature
    • Offline Shipping and Order Fulfilment
    • The Differences Between Online and Offline Shipping
    • Logistics rules and principles
    • Set offline shipping prices for the allowed countries (via CSV and manually)
    See all 8 articles

    Joom Logistics

    • What is Joom Logistics?
    • Checklist for Using Joom Logistics
    • Joom Logistics FAQ
    • How to fulfill online orders?
    • Joom Logistics (JL) Shipping Labels requirements
    • Mass-download of JL shipping labels via CSV
    See all 7 articles
  • Product Promotions

    Special Promotions

    • Auto-Participation in Promotion
    • Merchant Promotions
    • Promotional Calendar 2023
    • How do promotion’s discounts sum up?
    • Discount for Subscription
    • Promotions
    See all 10 articles

    Joom Ads

    • What is Joom Ads?
    • How to create a Joom Ads Campaign?
    • How to set Bids for your Joom Ads Campaign?
    • Performance evaluation in Joom Ads
  • Special Features

    Platform Features

    • New Features to Know More on Your Orders and Store Performance
    • Analytics Tab
    • Videos in product description
    • Top Stores
    • Store Specialization
    • My Files

    Product Management Features

    • Focus Products
    • New Calculation of Product Tiers
    • Transfer Products
    • Product Filters
    • Archive / Delete Products
    • Product Tiers
    See all 8 articles
  • Joom API

    API Integration with Joom

    • What is Joom API?
    • How to Integrate a Store through API?

If you have any questions please contact our Support Merchant Team at merchant@joom.com

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