Checklist for new merchants

• Checklist for Thai merchants
• Checklist for Indian merchants
• Checklist for new merchants

Getting Started

• What Is My Profile?
• How to manage user accounts?
• Why Do Merchants Choose Joom?
• How to set up your account?
• How to navigate in Merchant Panel?
• How to Add Products to the Store?

See all 8 articles

Management & Shipping

• Store Name Requirements
• How to change prices via CSV?
• Shipping Rules
• How to open store?
• How to authorize a brand?
• Contact us

Store Performance

• Orders Over $10 Quality Refund Rate
• Orders Over $10 Cancellation Rate
• Negative Feedback Rate
• Quality Refund Rate
• Cancellation Rate
• Store Performance System

Video Content

• Video Guidelines for Quick Start

Basic platform rules

• Basic Platform Rules
• Platform Rules Violation and Penalty
• Strikes for Platform Rules Violations
• ​Products Prohibited on Joom

Payout & Take rate

• When and how much money will I receive from Joom?
• How to connect bank account?
• Payout Settings
• Take-rate policy on Joom
• How to connect Payoneer account?
• Invoices

See all 7 articles

Certificates and VAT

• Lead and Cadmium Testing for Jewelry
• TRO
• German EPR Law for Electronics 
• Austria EPR Law
• French EPR Law
• Product Instructions

See all 18 articles

Product Moderation

• "Problems with Images" as a Rejection Reason

Product Requirements

• Product requirements for children's products
• Product Image Requirements
• Product material requirements
• Product Description Requirements
• Product Name Requirements

Product Management

• Product groups
• How to add category attributes?
• Category attributes
• Product stock management
• 🏠 Packaging Requirements for Home & Kitchen
• Rich Content

See all 17 articles

Orders

• Order fulfillment process
• How to fulfill an order?
• How to check Order Details and Filter Orders?
• How to cancel the order?
• Where can I sell my products?
• Consolidating Orders via CSV File

Product Attributes

• How to fill in files with product information
• Product Requirements for Jewellery & Bijouterie
• Product Requirements for Adult Products
• Selling Biologically Active Food Supplements in the EU
• CSV Uploading Errors
• Product GTIN

See all 12 articles

Offline Shipping

• Order Labels for Indian Merchants
• Blocked Countries Feature
• Offline Shipping and Order Fulfilment
• The differences between online and offline shipping
• Logistics rules and principles
• Set offline shipping prices for the allowed countries (via CSV and manually)

See all 8 articles

Joom Logistics

• Shipping Weight Requirements
• What is Joom Logistics?
• Checklist for Using Joom Logistics
• Joom Logistics FAQ
• How to fulfil an order online?
• Joom Logistics (JL) Shipping Labels requirements

See all 7 articles

Special Promotions

• Price freeze in Google Shopping
• Everyday low price (EDLP)
• Change postponed status
• Promotion types
• Auto-participation in promotion
• Merchant discount

See all 13 articles

Joom Ads

• Product requirements for Joom Ads
• What is Joom Ads?
• How to create Joom Ads campaign?
• How to set bids for Joom Ads campaign?
• Joom Ads campaign performance

Platform Features

• New Features to Know More on Your Orders and Store Performance
• Analytics Tab
• Videos in product description
• Top Stores
• Store Specialization
• My Files

Product Management Features

• Unverified Products Limit
• Focus Products
• New Calculation of Product Tiers
• Transfer Products
• Product Filters
• Archive / Delete Products

See all 9 articles

API Integration with Joom

• What is Joom API?
• How to Integrate a Store through API?